Support Tickets¶
ticket create¶
Create a support ticket.
ticket create [OPTIONS]
Options
-
--title
<title>
¶ The title of the ticket [required]
-
--subject-id
<subject_id>
¶ The subject id to use for the ticket, issue ‘slcli ticket subjects’ to get the list [required]
-
--body
<body>
¶ The ticket body
-
--hardware
<hardware_identifier>
¶ The identifier for hardware to attach
-
--virtual
<virtual_identifier>
¶ The identifier for a virtual server to attach
-
--priority
<priority>
¶ Ticket priority, from 1 (Critical) to 4 (Minimal Impact). Only settable with Advanced and Premium support. See https://www.ibm.com/cloud/support
Options: 1|2|3|4
ticket detail¶
Get details for a ticket.
ticket detail [OPTIONS] IDENTIFIER
Options
-
--count
<count>
¶ Number of updates [default: 10]
Arguments
-
IDENTIFIER
¶
Required argument
ticket list¶
List tickets.
ticket list [OPTIONS]
Options
-
--open
,
--closed
¶
Display only open or closed tickets
ticket update¶
Adds an update to an existing ticket.
ticket update [OPTIONS] IDENTIFIER
Options
-
--body
<body>
¶ The entry that will be appended to the ticket
Arguments
-
IDENTIFIER
¶
Required argument
ticket upload¶
Adds an attachment to an existing ticket.
ticket upload [OPTIONS] IDENTIFIER
Options
-
--path
<path>
¶ The path of the attachment to be uploaded
-
--name
<name>
¶ The name of the attachment shown in the ticket
Arguments
-
IDENTIFIER
¶
Required argument