TicketManager

class SoftLayer.managers.TicketManager(client)

Manages SoftLayer support tickets.

See product information here: https://www.ibm.com/cloud/support

Parameters:

client (SoftLayer.API.BaseClient) – the client instance

__init__(client)

Methods

__init__(client)
attach_hardware([ticket_id, hardware_id])	Attach hardware to a ticket.
attach_virtual_server([ticket_id, virtual_id])	Attach a virtual server to a ticket.
create_ticket([title, body, subject, priority])	Create a new ticket.
detach_hardware([ticket_id, hardware_id])	Detach hardware from a ticket.
detach_virtual_server([ticket_id, virtual_id])	Detach a virtual server from a ticket.
get_ticket(ticket_id)	Get details about a ticket.
list_subjects()	List all ticket subjects.
list_tickets([open_status, closed_status, ...])	List all tickets.
resolve_ids(identifier)	Takes a string and tries to resolve to a list of matching ids.
update_ticket([ticket_id, body])	Update a ticket.
upload_attachment([ticket_id, file_path, ...])	Upload an attachment to a ticket.

Attributes

resolvers

attach_hardware(ticket_id=None, hardware_id=None)

Attach hardware to a ticket.

Parameters:

• ticket_id (integer) – the id of the ticket to attach to

• hardware_id (integer) – the id of the hardware to attach

Returns:

dict – The new ticket attachment

attach_virtual_server(ticket_id=None, virtual_id=None)

Attach a virtual server to a ticket.

Parameters:

• ticket_id (integer) – the id of the ticket to attach to

• virtual_id (integer) – the id of the virtual server to attach

Returns:

dict – The new ticket attachment

create_ticket(title=None, body=None, subject=None, priority=None)

Create a new ticket.

Parameters:

• title (string) – title for the new ticket

• body (string) – body for the new ticket

• subject (integer) – id of the subject to be assigned to the ticket

• priority (integer) – Value from 1 (highest) to 4 (lowest)

detach_hardware(ticket_id=None, hardware_id=None)

Detach hardware from a ticket.

Parameters:

• ticket_id – the id of the ticket to detach from

• hardware_id – the id of the hardware to detach

Returns:

bool – Whether the detachment was successful

detach_virtual_server(ticket_id=None, virtual_id=None)

Detach a virtual server from a ticket.

Parameters:

• ticket_id – the id of the ticket to detach from

• virtual_id – the id of the virtual server to detach

Returns:

bool – Whether the detachment was successful

get_ticket(ticket_id)

Get details about a ticket.

Parameters:

ticket_id (integer) – the ticket ID

Returns:

dict – information about the specified ticket

list_subjects()

List all ticket subjects.

list_tickets(open_status=True, closed_status=True, limit=None, all_tickets=False)

List all tickets.

Parameters:

• open_status (boolean) – include open tickets

• closed_status (boolean) – include closed tickets

• limit (int) – result limit

resolve_ids(identifier)

Takes a string and tries to resolve to a list of matching ids.

What exactly ‘identifier’ can be depends on the resolvers

Parameters:

identifier (string) – identifying string

Returns list:

update_ticket(ticket_id=None, body=None)

Update a ticket.

Parameters:

• ticket_id (integer) – the id of the ticket to update

• body (string) – entry to update in the ticket

upload_attachment(ticket_id=None, file_path=None, file_name=None)

Upload an attachment to a ticket.

Parameters:

• ticket_id (integer) – the id of the ticket to upload the attachment to

• file_path (string) – The path of the attachment to be uploaded

• file_name (string) – The name of the attachment shown in the ticket

Returns:

dict – The uploaded attachment