Support Tickets

ticket create

Create a support ticket.

ticket create [OPTIONS]

Options

--title <title>

The title of the ticket [required]

--subject-id <subject_id>

The subject id to use for the ticket, issue ‘slcli ticket subjects’ to get the list [required]

--body <body>

The ticket body

--hardware <hardware_identifier>

The identifier for hardware to attach

--virtual <virtual_identifier>

The identifier for a virtual server to attach

--priority <priority>

Ticket priority, from 1 (Critical) to 4 (Minimal Impact). Only settable with Advanced and Premium support. See https://www.ibm.com/cloud/support

Options:1|2|3|4

ticket detail

Get details for a ticket.

ticket detail [OPTIONS] IDENTIFIER

Options

--count <count>

Number of updates [default: 10]

Arguments

IDENTIFIER

Required argument

ticket list

List tickets.

ticket list [OPTIONS]

Options

--open, --closed

Display only open or closed tickets

ticket update

Adds an update to an existing ticket.

ticket update [OPTIONS] IDENTIFIER

Options

--body <body>

The entry that will be appended to the ticket

Arguments

IDENTIFIER

Required argument

ticket upload

Adds an attachment to an existing ticket.

ticket upload [OPTIONS] IDENTIFIER

Options

--path <path>

The path of the attachment to be uploaded

--name <name>

The name of the attachment shown in the ticket

Arguments

IDENTIFIER

Required argument

ticket subjects

List Subject IDs for ticket creation.

ticket subjects [OPTIONS]

ticket summary

Summary info about tickets.

ticket summary [OPTIONS]

ticket attach

Attach devices to a ticket.

ticket attach [OPTIONS] IDENTIFIER

Options

--hardware <hardware_identifier>

The identifier for hardware to attach

--virtual <virtual_identifier>

The identifier for a virtual server to attach

Arguments

IDENTIFIER

Required argument

ticket detach

Detach devices from a ticket.

ticket detach [OPTIONS] IDENTIFIER

Options

--hardware <hardware_identifier>

The identifier for hardware to detach

--virtual <virtual_identifier>

The identifier for a virtual server to detach

Arguments

IDENTIFIER

Required argument